Episodes

Episode of InfoGov Hot Seat Live. Host Jim Merrifield and co-host Leigh Zidwich talk AI data governance, agentic workflows, and strategy with Maged Helmy (CEO, Newcode) and Tim Fox (Chief Data and AI Officer, Ogletree Deakins). In this episode: Why law firms are shifting from prompt-based chatbots to agentic AI workflows at scale The hidden costs of "messy data" and how to handle enterprise search with newer LLMs Why AI as an infrastructure will soon replace AI as a SaaS Building...

Episode 100 of InfoGov Hot Seat Live. Host Jim Merrifield and co-host Leigh Zidwick talk AI adoption in law firms with Donna O'Leary (Head of AI, New Code Ireland) and Zach Abramowitz (Founder, Killer Whale Strategies). In this episode: * Why "AI literacy" is replacing "AI training" — and what most firms got wrong the first time * The GPS/Waze analogy for how lawyers should (and shouldn't) trust AI * EU AI Act Article 4 and what it actually requires from law firms * Why security certifications ...

In this live episode of the InfoGov Hot Seat recorded straight from the ARMA Federal Summit in Reston, Virginia, host Jim Merrifield sits down with Wesley Callahan, Senior Account Executive at Hyland Software. With over 30 years of Enterprise Content Management (ECM) experience in the federal space, Wesley breaks down why the massive shift toward Artificial Intelligence (AI) and agentic processing requires organizations to look backward at how they manage data, information, and records. If yo...

In this live episode of the InfoGov Hot Seat, host Jim Merrifield (Chief Data Officer, Robinson+Cole) sits down with Will Talbot, Manager of Enterprise Sales at Laserfiche, direct from the ARMA Federal Summit in Reston, Virginia. With over 12 years of experience in records and information management, Will dives deep into the biggest challenge facing federal records officers today: overcoming user resistance and making compliance seamless. He shares how Artificial Intelligence (AI) is complete...

In this episode of the InfoGov Hot Seat, host Jim Merrifield sits down with John Beglan from Tungsten Automation live at the ARMA Federal Summit in Reston, Virginia. John discusses how Tungsten Automation (formerly known as Kofax) is tackling the unique challenges faced by the federal government, focusing on driving efficiencies through intelligent capture, case management, and records management. They dive deep into the buzz surrounding agentic AI, the realities of government infrastructure,...

In this live episode of the InfoGov Hot Seat from ARMA’s Federal Summit, host Jim Merrifield sits down with Kon Leong, CEO and Co-founder of ZL Technologies. With over 26 years of experience managing petabytes of unstructured data for Fortune 100 companies, Kon shares his unique perspectives on how the rapid rise of generative AI is changing the landscape of data governance. Highlights from this episode include: A Personal Look: Kon discusses his interest in Wabi-Sabi, the Japanese philos...

In this episode of the InfoGov Hot Seat, experts tackle one of the biggest mistakes organizations make with defensible disposal: treating it as an all-or-nothing initiative that must be completed at once. Learn why this approach erodes credibility and how to build a sustainable framework for compliance instead. The discussion covers practical implementation strategies for defensible disposal, AI governance controls, and the critical roadmap for information governance success in 2026. ...

In this Global Information Governance Day 2026 session, experts discuss the critical shift from traditional information governance to "governed intelligence" as the essential foundation for trustworthy AI in legal organizations. The central message is clear: AI is not a magic wand but an amplifier of your existing data. Firms rushing to adopt AI are discovering that poor information governance leads to poor AI outcomes. What was once an afterthought in law firms is now the prerequisite for...

In this special Global Information Governance Day episode, co-hosts Jim Merrifield and Leigh Zidwick interview Tony Forde, co-founder and CRO of Future in Tech (FIT), about the biggest surprises and priorities shaping information governance in 2026. Tony reveals a critical challenge governance teams face: the vast majority of client-driven data now lives outside traditional Document Management Systems in endpoints like OneDrive, SharePoint, and Teams. This "inversion of data sources" is fo...

In this Global Information Governance Day session, experts tackle one of the biggest challenges facing organizations today: managing the explosion of information across diverse applications. Learn how leading organizations are achieving a single, comprehensive view of their information assets while dramatically reducing file management overhead.This panel discussion explores practical strategies for streamlining operations, improving auditability through robust document management systems, and l...

In this special Global Information Governance Day episode, Jim Merrifield welcomes leaders from ARMA International and ILTA to discuss the critical role of information governance in 2026 and beyond. Recorded live, this conversation explores why organizations must stop treating IG as a department and start embracing it as shared leadership responsibility. As AI tools reshape how we manage data, experts discuss the evolving landscape of information governance in legal and regulated organizations, ...

CIO Rob Gilbert joins Jim Merrifield on the InfoGov Hot Seat to discuss what technology leadership actually looks like in 2026. From AI accountability to cybersecurity threats and hybrid work models, Rob delivers an honest assessment of where professional services firms stand today and what CIOs must do to stay ahead. KEY TOPICS COVERED: - Why change management is the most critical factor in AI adoption - How the billable hour model persists despite AI advancements - Who shares accountability...

Randy Bean joins Jim Merrifield to discuss the critical evolution of AI and data leadership roles in organizations. As a leading voice in data leadership, Randy reveals why 96% of organizations now recognize data quality as essential for AI success, yet cultural transformation remains the biggest barrier to adoption.KEY TOPICS COVERED:- How the Chief Data Officer role has evolved over two decades- Why 96% of organizations cite data quality as critical for AI success- The dramatic increase in AI ...

Tony McKenna, CIO at Lawfront, joins Jim Merrifield to discuss AI in legal tech. From email automation to billable hour evolution, Tony shares his perspective on how law firms can actually transform technology investments into revenue streams. KEY TOPICS COVERED: - Why AI is under-delivering expectations in legal tech today - How AI can transform email management and boost productivity - The critical importance of integrating AI into existing workflows - Why commoditized legal ...

Former law firm CIO Judy Flournoy joins Jim Merrifield to discuss the critical challenges facing legal AI adoption in 2026. With over 20 years leading technology in mid-sized law firms, Judy reveals who holds liability when AI hallucinates, why adoption fails, and what really matters for law firm CIOs today.KEY TOPICS COVERED:- Who is responsible when AI gives bad legal advice to clients- The real reason AI adoption fails in law firms (hint: it's not the data)- Why the billable hour model will s...

Welcome to InfoGov Hot Seat's 2025 Year in Review!Part 2 counts down episodes 5-1 that YOU made our most-viewed of the year. From AI governance secrets to legal tech innovations, these conversations defined 2025 in the information governance industry.What's Inside:Expert insights from Microsoft, Google, ARMA International leadersInfoCon 2025 and ILTACON 2025 coverageAI adoption strategies and risk managementData security and compliance game-changersSubscribe so you don't miss it → https://youtub...

Welcome to InfoGov Hot Seat's 2025 Year in Review!Part 1 counts down episodes 10-6 that YOU made our most-viewed of the year. From AI governance secrets to legal tech innovations, these conversations defined 2025 in the information governance industry.What's Inside:Expert insights from Microsoft, Google, ARMA International leadersInfoCon 2025 and ILTACON 2025 coverageAI adoption strategies and risk managementData security and compliance game-changersPart 2 with our TOP 5 episodes drops next!Subs...

In this episode of InfoGovHotsie, host Jim Merrifield engages with Kathryn Rattigan and Albert Shiu from Robinson and Cole to discuss key insights from Infocon 2025. They explore the importance of data quality in AI initiatives, emerging risks in information governance, and actionable takeaways for organizations. The conversation also includes a rapid-fire round addressing myths and superlatives in the information governance field.

In this episode of the InfoGov Hot Seat, host Jim Merrifield speaks with Richard Freeman from Ricoh about the key takeaways from Infocon 2025. They discuss the evolving landscape of information governance, the challenges posed by AI, and the importance of proactive governance strategies. Richard emphasizes the need for organizations to adapt their policies and procedures to effectively integrate AI while maintaining data integrity and security.Chapters00:00 Introduction to InfoCon 2025 Recap02:5...

In this episode of the InfoGov Hot Seat, host Jim Merrifield sits down with Arman Afkhami of TitanFile to break down the biggest insights from InfoCon 2025. They explore why information governance is more urgent than ever, especially as organizations struggle with expanding data sprawl, fragmented systems, and increasing regulatory pressure. Arman shares real-world lessons from working closely with law firms—highlighting the growing demand for secure collaboration, trusted data sources, and technology that actually aligns with how legal teams work. The conversation also examines the rapid rise of AI in data management, the risks of unmanaged content, and why organizations must build a single source of truth to stay compliant and competitive. Whether you're in legal, IT, or governance leadership, this episode offers practical guidance on navigating an environment where security, usability, and governance must evolve together. 00:00 Introduction to InfoCon 2025 Recap 02:50 The…

In this episode of the InfoGov Hot Seat, host Jim Merrifield welcomes Anne Cornish and Nathan Hughes to discuss the Global Information Consortium (GIC). They share insights into the origins of the GIC, its vision for the future, and the importance of collaboration in the field of information management. The conversation highlights the challenges and successes of building a global organization, the evolving landscape of information governance, and the diverse membership that the GIC aims to culti...

In this episode of the InfoGov Hot Seat Podcast, Jim Merrifield and Kim Tran discuss the critical role of people and change management in governance and compliance. They emphasize that governance is not merely a policy issue but fundamentally a challenge of human behavior and organizational culture. Through real-world examples, they illustrate the consequences of misalignment between governance and change management, and provide actionable advice for organizations to bridge this gap. The convers...

In this episode of the InfoGov Hot Seat Podcast, Jim Merrifield and Kim Tran discuss the critical shift from mandate-driven compliance policies to a mindset-driven approach. They explore the challenges organizations face in implementing these changes, share real-life examples of successful policy rollouts, and provide actionable steps for organizations to foster a culture of compliance that resonates with employees. The conversation emphasizes the importance of communication, training, and engag...

In this episode of the InfoGov Hot Seat Podcast, host Jim Merrifield and guest Kim Tran discuss the real compliance challenge, emphasizing that the key issues lie in people and culture rather than just policies and checklists. They explore why compliance efforts often fail, the disconnect between policies and organizational culture, and share real-world examples of compliance misalignment. The conversation concludes with actionable recommendations for fostering a culture that prioritizes complia...