June 7, 2026

AI-Driven Information Governance: Inside the ARMA Federal Summit with Will Talbot (Laserfiche)

AI-Driven Information Governance: Inside the ARMA Federal Summit with Will Talbot (Laserfiche)
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In this live episode of the InfoGov Hot Seat, host Jim Merrifield (Chief Data Officer, Robinson+Cole) sits down with Will Talbot, Manager of Enterprise Sales at Laserfiche, direct from the ARMA Federal Summit in Reston, Virginia.

With over 12 years of experience in records and information management, Will dives deep into the biggest challenge facing federal records officers today: overcoming user resistance and making compliance seamless. He shares how Artificial Intelligence (AI) is completely transforming the Information Governance (IG) landscape—shifting the burden away from manual metadata entry and towards powerful, natural language automation.

  • The Evolution of Laserfiche: From translating microfiche to laser discs 50 years ago to pioneering modern, paperless cloud enterprise content management (ECM).

  • AI as an IG Game Changer: How generative AI and intelligent software agents allow users to manage, classify, and audit millions of records effortlessly using natural language commands.

  • Streamlining Compliance & Transparency: Overcoming the risk of "shelfware" by prioritizing user interface (UI) and user experience (UX) to boost organizational adoption.

  • The Value Formula: A look at how combining Data + Information + Records ultimately equals core business value.

“The easier you can make it for people to manage their records, the more likely they are to actually do it and maintain compliance.” — Will Talbot