CIO Series Episodes

CIO Rob Gilbert joins Jim Merrifield on the InfoGov Hot Seat to discuss what technology leadership actually looks like in 2026. From AI accountability to cybersecurity threats and hybrid work models, Rob delivers an honest assessment of where professional services firms stand today and what CIOs must do to stay ahead. KEY TOPICS COVERED: - Why change management is the most critical factor in AI adoption - How the billable hour model persists despite AI advancements - Who shares accountability...

Tony McKenna, CIO at Lawfront, joins Jim Merrifield to discuss AI in legal tech. From email automation to billable hour evolution, Tony shares his perspective on how law firms can actually transform technology investments into revenue streams. KEY TOPICS COVERED: - Why AI is under-delivering expectations in legal tech today - How AI can transform email management and boost productivity - The critical importance of integrating AI into existing workflows - Why commoditized legal ...

Former law firm CIO Judy Flournoy joins Jim Merrifield to discuss the critical challenges facing legal AI adoption in 2026. With over 20 years leading technology in mid-sized law firms, Judy reveals who holds liability when AI hallucinates, why adoption fails, and what really matters for law firm CIOs today.KEY TOPICS COVERED:- Who is responsible when AI gives bad legal advice to clients- The real reason AI adoption fails in law firms (hint: it's not the data)- Why the billable hour model will s...

In this episode of the InfoGov Hot Seat, host Jim Merrifield speaks with Ravi Malick, Global CIO at Box. They discuss the evolving role of IT in governance, the impact of AI on business processes, and the importance of collaboration across departments. Ravi shares insights on how different industries are adopting AI, the necessity for CIOs to engage with governance teams, and the future of workforce management in the age of technology. The conversation also touches on personal interests, includi...